Where is the old helpdesk?

Category: Knowledgebase

We had to unexpectedly shut down the old helpdesk software due to a very bad security flaw that was discovered in the PERL software system it used.  Don't worry, no customer data was compromised.  We ...

View server status

Category: Knowledgebase

Click here to view the real-time status of the servers:     https://status.etwebhosting.com If you see a "failed" notice for your server, it means there is a problem.   We check the status of all our ...

How to reset your cpanel control panel password

Category: Knowledgebase

NOTE: For security reasons, only the hosting account owner or an authorized contact is allowed to reset the cpanel password.If you have lost or forgot your cpanel hosting control panel password, you c...

How do I log into my cPanel hosting control panel?

Category: Knowledgebase

All our web hosting accounts include a full-featured online management area where you can manage all aspects of your web hosting account.  (Email setup, databases, PHP version, file management, etc.)T...

My website is down! (My ip address is blocked.)

Category: Knowledgebase

Are you trying to visit your website and cpanel hosting control panel and webmail and it looks like everything is down and not working?  Do you see any of these error messages? This site can’t be reac...

Can I view or send & receive emails using a web browser?

Category: Knowledgebase

All our hosting accounts include a full-featured online email area where you can view, send, and receive emails using any web browser.  This online web email area is called "webmail".NOTE:  Before you...